marketing & social media strategy consultant and trainer focused primarily on helping public sector organizations achieve their objectives more efficiently and effectively

international keynote speaker on the topics of strategic marketing, new media, modern communications, social media engagement and government 2.0

Public Sector Marketing 2.0 - Mike Kujawski's blog on government, association and non-profit marketing in a Web 2.0 world

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Archive for the ‘Debrief’ Category

September 22, 2008

Podcamp Montreal 2008 – Debrief

Those of you that have been reading this blog for a while now, know just how much of an avid supporter I am of the unconference movement. This week I was once again blown away by the quality of yet another PodCamp, this time in Montreal (Podcamp Montreal 2008). While I’m not a big fan of the name for numerous reasons (often alienates non-geeks among other things), I am inspired by the passion of speakers and quality of content each and every time I attend.

I’m going to attempt something a tad different with this post by not summarizing this year’s speeches. Instead I will provide you with a condensed list of my top takeaways, thoughts and/or notes from each presentation I attended over the last two days. Please note that more take-aways do not necessarily signify better content (and vice-versa). I benefited in one way or another from each and every presentation.

Please don’t suck! – Sylvain Grand’Maison

  • Be a storyteller when you present. Even boring stories can be made exciting!
  • The aggregate online persona of a person can often be richer than a face-to-face meeting.
The new music – Mitch Joel and David Usher
  • Vinyl sales are up for the first time in decades!
  • New mobile ring tone service providers play selected tracks in the background as you speak.
  • iTunes has officially started to outsell Walmart in terms of music
  • Cd’s are done…seriously, D-O-N-E.
  • Motley Crue songs have been selling through Xbox more than iTunes
  • Ratio of illegal to legal music is 40:1 !!!
  • The key to making something viral is emotion (ooh, ahh, hmm, ouch, hahah)
  • Need to make content that is valuable, personal, authentic, exciting, surprising, delightful
  • To build community you need to build on that emotion
  • Create ripples…social media marketing can be slow process…need to gain trust.
  • Tactical tips: Bring it inside, Make it a pilot program, Extend it appropriately
  • Start with a home base, don’t rely entirely on a 3rd party app as your home.
  • David Usher’s website uses photos generated entirely by his community (fed via rss)
  • Great sites to check out www.borders.com and last.fm
  • Yahoo Widgets allows you to create your own widgets quickly and for free.
Podcasting is dead – Rob Blatt
  • This session essentially turned into a debate about  nomenclature
  • Podcasting can be an adjective or a noun –> A true podcast is both in my opinion.
  • Just because someone claims to have a Podcast doesn’t mean they are actually “podcasting”
  • Site to check out: www.mommycast.com
  • My key take-away: Podcasting is alive and will only get bigger.
Creating a Podcast : Community Divas Live! – Eden Spodek and Connie Crosby
  • It’s very important to leverage the existing community and always keep learning about podcasting once you start podcasting yourself.
  • Friendfeed allows you to create special community rooms
  • A Facebook Group shows the group creator, while a Facebook Page does not.
Using Twitter to build and monitor your personal brand – Adele McAlear
  • Create a background image in Twitter that has your contact info
  • Use Twurl to shorten, monitor and track clickthroughs of your URL’s
  • Check out www.twitterholic.com for stats
  • Get 3rd party apps by going to twitter.pbwiki.com/Apps
  • A great tool to filter your followers is Twitter Karma
  • If you have multiple people responding under a single Twitter profile, make it clear on your main page!
  • Use hashtags only at the end of your tweets
  • Twitter has a sleep function if you need to silence someone for a few days without deleting them
  • Check out www.logworld.com
  • Check out is.gd (another URL shortener)
  • Use Twitscoop for some added functionality apparently not included in Tweetdeck
Media past, present & future – Jay Moonah
  • Go to tinyurl.com/changethis right now and help educate the public about proper search engine use.
  • 3 main sacrifices that are mutually exclusive: time, quality, money.
  • People will always like serendipity…
  • My own side note–>Personally, I would go so far as to argue that the vast majority don’t want choice! They like information clearly simplified and analyzed for them by experts. Hence why CNN, BBC, CBC – The National are so successful. We shouldn’t be frustrated that more people aren’t social media savvy like us, we should use it to personal our advantage or better yet, to change the world!
De l’utilisation des bons outils en baladodiffusion – Michel Dumais
  • Sound recording, mixing and playback devices have gone wayyyy down in price.
  • We can sound like a professional studio for under $200.
  • There is plenty of choice out there, depending of course on your budget and needs
LibriVox, the richness of audio – Hugh McGuire
Podcasting from the heart – Mitch Joel & CC Chapman
  • Train yourself to stop saying “umm” and “ah”…it can be done.
  • When an interviewee stops responding, keep quiet….what they say next is best.
  • Use “levelator” to level the sound audio on your podcasts
  • M-audio track recorders can cost less than $200
  • User-generated content started with cave wall drawings.
  • Identi.ca is a new microblogging alternative to Twitter
  • Use evernote.com to take notes. It let’s you clip things.
The game of trust – Julien Smith
  • Excellent discussion on effectively using social media to build trust, without abusing it.
  • New book in the works by Julien Smith and Chris Brogan: Trust Agents
Social Media & Government…- Me (Mike Kujawski)
  • My main take away from my own presentation (based on the discussion) was that the government needs to get out of silos and start working together as one entity. There is a ton of existing internal support for better citizen engagement and there are high-level public service renewal initiatives currently underway that social media engagement can easily piggy back on.  I have decided to organize something in Ottawa to address this. Stay tuned…

I should point out that as is often the case, some of the best PodCamp discussions occurred in the lobby. While I didn’t get a chance to have lengthy discussions with everyone in person, the few discussions that I did have were extremely valuable (you know who you are). So that about wraps it up.  Be sure to go to the PodCamp Montreal website, where you can watch some of the presentations that were recorded live on video! Thanks again to all the organizers!

April 12, 2008

Mad month of April…

Well, the social media marketing workshop blitz out West (which went very well by the way) is now over. It’s time to go back home. This past month has been pretty crazy for me, not just professionally (4 client strategies due), but in my personal life as well. On April 4th, 2008 I finally took the plunge and proposed to my girlfriend whom I’ve been living with for the past 3 years. She said yes after a surprise 4-hour timed treasure hunt I had organized for her involving 6 locations, GPS tracking, snowshoeing, sweating, hill-climbing, drinking at a bar, clues, lifelines, romantic spa, horseback riding, 200 candles, PowerPoint slide show and driving long distances all the while not being allowed to contact me for help. To make things even more challenging, we are moving into our new home this week (closing date is April 15th). I have decided to take the next week off for obvious reasons. Anyway, I usually don’t use this blog to spill out too much personal issues, however I wanted to explain why I haven’t posted in a few weeks , although I have been using Twitter , which is a great tool to communicate in exactly these types of situations (especially when it is integrated into your blog).

I though I’d share with you the single most valued item that many of my workshop participants mentioned on their evaluation forms. To me, this is basic stuff, however I have to keep reminding myself to stop swimming in the small fishbowl of the social media community and take a plunge into the ocean once in a while. One of the first steps in my workbook is to “Gauge the existing level of conversation about your organization or marketing initiative”. The simple tool I provided participants with was the Technorati Advanced Blog Search, specifically the resulting conversation graph tool that is provided in the search results. It gauges the level of “conversation” , whether positive, negative or neutral on the give topic. Since I had many individuals from the BC government, I did a quick search on that term (shown below). I then asked if anyone knew what all those sudden spikes in conversation were? If anyone was there to respond or get engaged in the conversation? Then i told them to imagine doing this for their specific initiative. They were amazed. What’s even better, Technorati allows you to post this little graph tool as an HTML widget that dynamically updates on its own. Very useful.

bcgov2.jpg

I’ll leave you with that this week, and will be back full force once I set myself up in the new house. For all you public sector marketers and communicators out there, be sure to attend MARCOM 2008 this year. You can use the MARCOM Wiki to suggest round table topics.

Cheers,

MK

February 25, 2008

Back from PodCamp Toronto…

imglogopodcamptoronto.gifThis was my second Podcamp, and definitely not my last. For anyone involved in social media, I highly recommend this line of unconferences (held in various cities around the world). This year’s Podcamp Toronto featured a great line of speakers providing informative case studies and “best practices” workshops on a variety of social media topics. I attended the following:

  • Facebook Marketing – Colin Smillie & Roy Pereira
  • Social Media in a Disaster - Dave Fleet
  • Introducing the Social Media Press Release -Collin Douma
  • How the Alzheimer Society of Ontario fell in love with Social Media – WayneMaPhail
  • Everything you need to know about Second Life – Jenny Bullough & Eden Spodek
  • Podcasting on a budget – Russel Hale

The whole conference was streamed LIVE on the Internet so you can watch the sessions yourself if you were unable to attend. Videos and presentation slides will be available here (on the wiki) by the end of the week.

From a public sector marketing perspective, I found the “Alzheimer’s Society” and “Social Media in a Disaster” presentations fantastic. Be sure to watch these sessions as they become available. I spent quite a bit of time chatting with Robin Browne from Da Biz Blog who shares a similar passion in terms of helping non-profits use social media to better deliver their messages and improve their marketing efforts. I also had a great conversation with Collin Douma about the flawed compensation model that the advertising industry is based on and the rise of Social Media Press Releases (to complement traditional PR/Communications). Be sure to check out Collin’s Blog Radical Trust for some great insights and advice on PR in a world of Web 2.0.

Overall I was very impressed with the flawless collaborative organization of the conference and the friendliness of the social media community in general. I see more and more “regulars” as I attend these events but also a whole slew of newbies as the field of social media marketing and communications expands into the mainstream.

I will definitely be using some examples from this conference in my “Develop a Social Media Marketing Plan in One Day” workshop (catered specifically for the public and non-profit sectors), which our organization (CEPSM) will be conducting in partnership with CMG across Canada beginning April, 2008 (shameless plug!). We have a PDF brochure of our complete line of workshops available as well, in case you need a hard copy document with more info .

In all seriousness though, I’m quite excited at getting these best practices out there to hesitant communications and marketing professionals in the public sector that still need proof that the benefits of getting engaged in social media outweigh the risks. Success stories are popping up left right and centre, why re-invent the wheel when we can all learn from each others experiences!

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