If your service/product sucks then it’s really going to suck online

Those of you that know me personally, know that I like to be blunt, no beating around the bush. This isn’t always easy when dealing with clients, but is often necessary nonetheless. One issue I have run into on a few occasions now is organizations thinking that social media engagement is the be-it-end-all solution to all of their marketing problems. Usually the mentality behind this is that social media engagement will allow them to drastically increase awareness of their product/service at very little cost and have more people using it as a result.

My quick two cents on the census fiasco

What is the issue?

The Conservative Government decided that it would kill the mandatory long- form census it normally sends out to thousands of Canadians every five years. Instead, a mandatory short form will go out to everyone for next year’s census, with basic questions about how many people live in the household and their ages and genders.

Having just returned from my 100% digitally disconnected cottage vacation, I’ve had quite a bit of catching up to do on this whole situation.

Poorly written “social media” RFP’s

Now that various public sector organizations are slowly starting to realize that social media engagement is not really an option but rather an imminent requirement, numerous “Request for Proposals” (RFP’s) have been coming out of government with “social media” as part of their titles. Unfortunately, in most cases the RFP dictates required elements which are predominantly tactical in nature:

• We want to build a social network
• We want to create a blog
• We want 5000 friends/followers on channel X

I always double check to see if I missed something, something like a page which states “objectives”, or “purpose” or answers the question “why?” Really, any of those will do. To my dismay, no such page is missing, it’s just never thought of.