marketing & social media strategist focused primarily on helping public sector organizations achieve their objectives more efficiently and effectively

international speaker and workshop facilitator on the topics of strategic marketing, modern communications, social media engagement and government 2.0

Public Sector Marketing 2.0 - Fresh insights on government, association, and non-profit marketing in a Web 2.0 world

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August 30, 2007

LinkedIn vs. Facebook…please stop comparing the two, as they serve different purposes.

I was recently part of a discussion on LinkedIn concerning whether or not people should be devoting time to both of these popular social networks (Facebook and LinkedIn) or allocate their time to one. My answer was as follows:

I have been using Facebook since its infancy primarily as a personal social networking tool as opposed to business. That’s what it was initially created to be and what it did best (i.e. a way for college students and alumni to stay in touch). It has evolved tremendously and spread like wildfire. Now it is the primary means that my demographic uses to stay in touch with one another and be “in-the-loop” at all times.

The business world has quickly caught on and is trying to make use of Facebook’s power, especially now that the floodgates have opened and users can create their own Facebook applications.

I find it a bit concerning, yet at the same time exciting that my Personal life is now being blurred with my Work life as clients (who are typically in an older demographic than myself) are starting to send me Facebook “friend” requests. To date, all of my 286 “friends” have been actual friends, acquaintances and family. Business contacts are now starting to leak in, which is not always a good thing (I wrote a blog entry on this topic last week).

That being said, Facebook is a great way for businesses to form specific communities. For instance, instead of having an online forum on your website, just tell clients to join your official company Facebook group where they can post/blog/comment/rant/share/tag to their hearts desire (why not, it’s free!).

I think LinkedIn serves a completely different purpose than Facebook and thus you should dedicate resources to both. The main difference is that LinkedIn was created for BUSINESS. It makes it harder for anyone to just join your network. Users can’t actually request to be in your network unless they know your email AND you let them. It is up to the LinkiedIn community to keep it that way and not just let anyone join their networks. I think the whole “3 degree concept is genius” especially when applied to business networking and helping to advance careers.

In Facebook, when you connect to existing long time users, you will find much more of a blend of their personal lives mixed into their profiles (maybe even more than you would like to know, like those bachelor party photos of you tagged by your friends).

My recommendation: Treat LinkedIn as you would treat your offline “quality” business contacts and leads. A place where you can ask expert questions and have expert replies. The functionality of LinkedIn will improve over time, so that should not be an issue. For now, let’s keep dedicating time to the LinkedIn community and it’s official purpose, which is to provide an effective platform for all types of professionals to connect with one another.

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August 29, 2007

ABC News: The Future of the Workplace: No Office

An ABC clip on the virtual office of the outspoken Podcaster and Blogger, Joseph Jaffe. Be sure to listen to his Across the Sound Podcast.

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August 29, 2007

Blackberry, iPhone, now Google Phone…what’s next?


Rumor: Google Phone Confirmed By HTC Insider – Gizmodo

By the looks and sounds of it, the new Google Phone is bound to be a hit. Will it replace the Blackberry in corporate/government cubicles? Perhaps. Let’s hope Google is more realistic with the price tag than the good folks at Apple have been with the iPhone in the U.S.

Personally, I would love to get my hands on one, being the tech junkie that I am. However, before widespread use of these new gizmo’s, I would highly recommend some intensive “tech gizmo” etiquette training as a mandatory requirement in major organizations. I am disgusted by the addiction to the Blackberry that I witness everyday here in Ottawa. The most engaging conversation an individual can have is still and always will be with another live human being in front of them (all the senses are working). Anything that takes away from that (such as eyes gazing at a vibrating Blackberry or thumbs firing away during a presentation), is rude and detrimental to interpersonal relationship building.

That being said, I see huge potential in this new gizmo from Google. Incorporating a Linux based OS and features such as Google Maps and Google Reader along with a wide myriad of other Google applications already out there will allow for significant economies of scope (essentially meaning lower cost of production for Google, thus lower selling price for the consumer).

So what does this mean to public sector marketers? You will have a new toy to play with that will allow you to cut-back on your e-mail and internet browsing time by streamlining multiple applications into one nicely packaged product. Let’s hope it works.

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