Canadians speak out on the future of government eServices

I just came across an excellent new research report from PWC. It has a rather long  name “Next Generation of  eservices – CitizenCompass – Enhancing service delivery in the Canadian public sector“, however it’s quite informative nonetheless. Essentially its purpose was to ask Canadians how they are interacting with government now, and how they would like to interact in the future regarding service delivery. Continue reading “Canadians speak out on the future of government eServices”

Sh*t Bureaucrats Say

I rarely just re-post a video on my blog these days, however this is a must-see for my government/public sector readers. I think I heard about 50% of those phrases and acronyms from my clients this week alone (lol). I hope this new SBS YouTube Channel fills up with more videos soon. Enjoy.