Communicating change and tech disruption to citizens

A few months ago, I delivered a talk at the 2018 FWD50 Conference on the topic of “Communicating Change and Tech Disruption to Citizens”.  The official description was as follows:

“Your role as communications and policy professionals in the public sector is growing with the need to improve transparency and accessibility, promote new and expanded digital services, safeguard reputation, and maintain public confidence. This session will explore the current state of global trust in technology and provide participants with possible approaches towards better communicating the value and importance of change and technology disruption, especially if it can lead to improved service delivery. Participants will be introduced to a social marketing/ behaviour change framework, which aims to move beyond “awareness building” and into attitude and behaviour change.” Continue reading “Communicating change and tech disruption to citizens”

30 Tools and Tips to Speed Up Your Digital Workflow as a Government Communicator in 2018

Last week I delivered a presentation at the Conference Board of Canada’s Public Sector Social Media event in Ottawa where I deviated from my usual focus on overarching digital trends and strategy. I decided to provide an update to a practical deck I had developed a while back and add some new tools. I called it 30 Tools and Tips to Speed Up Your Day-to-Day Digital Workflow as Government Communicators. Continue reading “30 Tools and Tips to Speed Up Your Digital Workflow as a Government Communicator in 2018”