My thoughts on the Clerk’s 19th Annual Report to the Prime Minister on the Public Service of Canada

Even as an external consultant, every year I very  much anticipate the Clerk’s Annual Report. It’s usually full of solid guidance quotes and it gives a good sense of some of the challenges faced in the prior year (albeit carefully written).

This year, my favourite excerpts are as follows:

“…the traditional relationship between government and citizens continues to evolve. Enabled by instantaneous communication and collaboration technologies, citizens are demanding a greater role in public policy development and in the design and delivery of services. They want greater access to government data and more openness and transparency from their institutions”. Continue reading “My thoughts on the Clerk’s 19th Annual Report to the Prime Minister on the Public Service of Canada”

Three quick buy-in quotes for your next presentation to senior mgmt on social media

Well, it’s that time of year again (fiscal year-end for most of our gov clients) during which I apologize for being absent and putting my blogging off to the side. I’ve actually probably written more than enough this month to fill the pages of a few lengthy Harlequin Novels (albeit admittedly with far less steamy content), however most it is for client eyes only. That being said, I should be back full force in April.  Hopefully I’ll be able to share a little bit more about some of the work we’re doing in Tanzania by then as well.

One quick little bit of content I thought I’d share with you in the meantime are my three favourite quotes I use (usually on an opening slide) when I present to the heads of various public sector organizations in Canada on the topic of using social media in a strategic manner.  Why do I use these quotes? The reality is that most leaders want to see someone else at their level (or above) doing something about social media (beyond tactics) before they take it seriously themselves (there are exceptions but not many from what I have witnessed). Continue reading “Three quick buy-in quotes for your next presentation to senior mgmt on social media”

Top bureaucrat gets it, the workers at the bottom get it, who’s left?

Here’s the scoop: In the 17th annual report to the Prime Minister published a few weeks ago, Privy Council Clerk Wayne Wouters states “government departments have to embrace the Web 2.0 tools and technology that rest of the world uses that allow more collaboration among workers, levels of government and Canadians”. While his predecessor included similar phrases in the last report, Wayne clearly makes a point to emphasize how Canada has fallen behind in terms of e-government, not just from a technological standpoint, but much more importantly from an organizational culture standpoint. Continue reading “Top bureaucrat gets it, the workers at the bottom get it, who’s left?”