Basic Social Media Intelligence (SOCMINT) Tools To Help Fight Disinformation

Over the past year, I’ve had a significant increase in the number of client requests for custom consulting and/or training help relating to combating the spread of disinformation. I thought I’d share some recent slides (edited to remove any client sensitive information of course), where I provide some useful tools for any newbies to the field of OSINT / SOCMINT.

But first, what the heck am I talking about?

Disinformation is false information spread deliberately to deceive. The English word disinformation is a loan translation of the Russian “dezinformatsiya”, derived from the title of a KGB black propaganda department.

Open Source Intelligence (OSINT)
Data collected from publicly available sources to be used in an intelligence context. In the intelligence community, the term “open” refers to overt, publicly available sources.

Social Media Intelligence (SOCMINT)
A subset of OSINT that gathers information exclusively from social media sites. It is typically analyzed from two layers – one, the original published content and two, the associated metadata.

The later (SOCMINT) in particular is a major focus area of many public sector communications and marketing initiatives as they have realized that even big budget on-message and on-target campaigns can’t compete against botnets run by digital-savvy actors leveraging micro-influencer networks and the power of big social data.

In my slides (embedded below and also linked here) I provide examples of some of my favourite legitimacy verification tools (e.g. fotoforensics.com) , network visualization tools (gephi.org), and social search tools (inteltechniques.com), all of which are publicly available. And while not all of these tools are as robust as some of the much more expensive solutions out there, they are a great starting point for anyone currently running communications/marketing initiatives with very little situational awareness surrounding their topic area.

For those interested, I should mention that I’ll be covering potential uses of some of these tools in a comms context during my upcoming digital / social media strategy workshops. Details can be found on my upcoming training page.

Enjoy, and please do let me know if you have any favourites that I missed!

 

Communicating change and tech disruption to citizens

A few months ago, I delivered a talk at the 2018 FWD50 Conference on the topic of “Communicating Change and Tech Disruption to Citizens”.  The official description was as follows:

“Your role as communications and policy professionals in the public sector is growing with the need to improve transparency and accessibility, promote new and expanded digital services, safeguard reputation, and maintain public confidence. This session will explore the current state of global trust in technology and provide participants with possible approaches towards better communicating the value and importance of change and technology disruption, especially if it can lead to improved service delivery. Participants will be introduced to a social marketing/ behaviour change framework, which aims to move beyond “awareness building” and into attitude and behaviour change.” Continue reading “Communicating change and tech disruption to citizens”

30 Tools and Tips to Speed Up Your Digital Workflow as a Government Communicator in 2018

Last week I delivered a presentation at the Conference Board of Canada’s Public Sector Social Media event in Ottawa where I deviated from my usual focus on overarching digital trends and strategy. I decided to provide an update to a practical deck I had developed a while back and add some new tools. I called it 30 Tools and Tips to Speed Up Your Day-to-Day Digital Workflow as Government Communicators. Continue reading “30 Tools and Tips to Speed Up Your Digital Workflow as a Government Communicator in 2018”